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QuestionsPlainly answered
The questions families ask.
How it works, what it costs, how long it takes, and how we keep it private, in plain language.
Before you begin
How does it work?
One person begins with a few names. Eli invites everyone by text; a real person reads every conversation; writers and designers shape the memories into one book; you approve every page; and six to eight weeks after the first text, the book and the vault arrive.
What do we actually get?
A permanent, private digital vault of every story and photo, and one hardcover linen heirloom, up to seventy-two pages, bound and slipcased.
Is it private?
Yes. Everything is private to your family: never published, never sold, never shown to anyone you didn’t invite. A real person reads every conversation, and one contributor’s words are never quoted to another.
Who pays?
Whoever begins the memorial covers the one price. Everyone else is simply invited to share what they remember.
When is payment due?
Upfront, when you begin, with fourteen days to change your mind, every dollar back.
How much is it?
$2,500, all-inclusive: the gathering, the writing, the design, the vault, and the hardcover, with nothing upsold.
Is there anything more to pay?
No. The memorial is complete at $2,500: the gathering, the writing, the design, the vault, and the hardcover, with nothing upsold.
How long does it take?
Six to eight weeks, from the first text to the book at your door.
What if only a few people reply?
A book of a few true stories is still worth keeping. And if none arrive at all, your money comes back in full.
Can we change the book before it prints?
Yes. You see every page first and can change any line. Nothing goes to press until you say yes.
Does everyone need an app?
No. Contributors just reply to a plain text: no app, no login, nothing to sign up for.
Still wondering
Ask us anything.
If your question isn’t here, a real person will answer it, usually the same day.